HotelDing Terms of Service

1. Parties and definitions

"HotelDing" means the business identified on the Company and contact page; "Hotel" means the business that registers a hotel in the Service and holds the subscription; "User" means the manager, reception and housekeeping accounts invited by the Hotel. The Hotel is responsible for its users' compliance with these terms.

2. The Service

HotelDing is a web-based hotel management panel: room and booking management, check-in/out, housekeeping, payments, e-invoice drafts, an Identity Reporting System (KBS) notification queue, a booking request form, a morning summary and optional paid add-ons. The scope of features and the add-on catalogue are shown in the panel and evolve over time.

For statutory reports (KBS, e-invoice) HotelDing prepares the document and helps transmit it through the hotel's own accounts; making the report, its accuracy and its timeliness remain the Hotel's responsibility. The Hotel must follow the warnings the software shows.

3. Accounts and hotel approval

• The person opening the account warrants that they are authorised to contract on behalf of the Hotel.
• New hotel registrations remain pending until approved by HotelDing; HotelDing may decline an application without stating reasons.
• Passwords and invitation links are kept confidential; the Hotel deactivates accounts of departing staff. Two-factor authentication is recommended for every account.

4. Subscription, trial and payment

• The fee is the monthly base fee plus the per-room fee shown in the panel; prices exclude VAT and are set in Turkish lira. Paid add-ons are priced separately.
• There is no set-up fee and no minimum term. The trial period is shown in the panel; after the trial, the subscription becomes paid only with the Hotel's explicit confirmation.
• Explicit confirmation is requested before any automatic renewal. The discount shown in the panel applies to annual prepayment.
• Price changes are notified at least 30 days in advance and apply from the next billing period.

5. Obligations of the Hotel

• Collecting guest data lawfully, providing the privacy notice and registering with VERBİS where required (the Hotel is the data controller).
• Not uploading copies or images of identity documents to the software.
• Fulfilling KBS reports, accommodation tax and VAT returns and e-invoice obligations under its own tax status; confirming the tax rates in the software with its accountant.
• Being responsible for the accuracy of the data it enters and the security of its accounts.

6. Acceptable use

The Service may be used only for the Hotel's own accommodation business. The following are prohibited: attempting to access another hotel's data, circumventing security measures, reverse-engineering, copying or reselling the Service, sending unlawful content or unsolicited bulk messages, and generating load that disrupts the Service.

7. Data ownership, export and deletion

All data entered by the Hotel belongs to the Hotel. The Hotel may export its data in a machine-readable format (CSV/JSON) during the subscription and for 30 days after it ends. After that period the data and its backups are deleted within 90 days, except records subject to statutory retention. Details on personal data are in the data processing agreement and the Privacy policy.

8. Third-party services

The e-invoice integrator, the WhatsApp Business Platform and similar services are connected through the Hotel's own account; those providers' fees and terms apply between the Hotel and the provider. HotelDing is not liable for outages of those services but provides reasonable support to restore the connection.

9. Service level and limitation of liability

HotelDing makes reasonable efforts to provide the Service without interruption; planned maintenance is announced in advance. The Service is provided "as is". Except in cases of intent or gross negligence, HotelDing's liability is limited to the fees paid by the Hotel in the 12 months preceding the event; indirect damages, loss of profit and administrative fines are excluded. [Lawyer's opinion needed: allocation of KVKK and KBS fines.]

10. Term and termination

The Hotel may terminate the subscription at any time with effect from the end of the current period. HotelDing may suspend or terminate the Service after written notice in case of material breach of these terms or payment more than 30 days overdue. Section 7 applies after termination.

11. Changes

Changes to these terms are published on this page and notified by e-mail at least 30 days in advance. A Hotel that does not accept a change may terminate before it takes effect.

12. Governing law

These terms are governed by Turkish law; the courts and enforcement offices of [city] have jurisdiction. The Turkish text prevails; the English translation is for information only.